Frequently Asked Questions

We are a digital agency that builds websites and online stores and then helps them get found and generate enquiries. That covers website and e-commerce development, SEO, social media marketing, Google Ads, Meta Ads and WhatsApp marketing. You can talk to one team about all of it instead of juggling several vendors.

Mostly small and growing businesses, local service providers, D2C brands, startups and professionals across India. If you need a clear online presence that brings in real customers, we are a good fit. If you only need a one-off logo or a template swap, we will tell you honestly that there are cheaper options.

No. Everything runs remotely by call, WhatsApp, email and shared documents, so your location does not matter. We work with businesses across India.

You message us or fill in the contact form. We have a short call to understand your business and goals, then send a written proposal with the scope, deliverables and timeline. Work starts only after you agree to it. You can start the conversation on our contact page.

Yes. You get a single person who knows your project, answers your questions and keeps things moving, with designers, developers and marketers behind them.

Of course. Many clients start with a single service, such as a website or a Google Ads campaign, and add more later once they see results. Nothing has to be bundled.

It depends on what the site has to do. A business website suits most service businesses, a landing page is for one campaign or offer, and a web portal is for logins, dashboards and customer accounts. If you are unsure, tell us your goal and we will recommend the simplest option that works.

For most business sites, yes. WordPress is flexible, SEO-friendly and easy for you to update yourself, without depending on us for every small change. For online stores we usually suggest Shopify or WooCommerce, and for unusual requirements a custom build.

A focused business website usually takes a few weeks from the day we have your content. Larger sites, portals and stores take longer. The honest answer is in your proposal, because it depends on the number of pages, the features and how quickly feedback comes back.

Yes. Most of your visitors will arrive on a phone, so we design for mobile first and test on real screen sizes before launch. Speed matters as much as layout, so we keep pages light.

You know your business best, so we ask for your input, but you do not need to write everything. We can shape your content around what your customers search for and ask. If you already have text, photos or a brochure, we will work from that.

Yes. We build it so you can change text, images and basic pages without touching code, and we show you how during handover.

From the start. Clean structure, proper headings, fast loading, mobile-friendly layouts and sensible page titles are part of the build, not an add-on. For ongoing growth in search, see our SEO services.

Shopify is quick to launch and simple to run. WooCommerce gives you more control and works well if you already have a WordPress site. A custom store makes sense when your catalogue, pricing or workflow does not fit a standard platform. We compare them against your products and budget before you commit. Read more about Shopify, WooCommerce and custom e-commerce.

Yes. We connect the payment gateways and courier services commonly used in India, including UPI and cash on delivery where the platform supports them. Tell us what you already use and we will set up around it.

Yes. We can migrate products, categories, customers and orders, and set up redirects so you do not lose your search rankings or existing links.

Before launch we test the full journey: browsing, cart, checkout, payment and order emails. After launch we stay available for fixes and questions while you place the first real orders.

That is the natural next step. A store without traffic does not sell, so we can pair it with SEO, Google Ads, Meta Ads or WhatsApp marketing, depending on your products and audience.

SEO is a steady build, not a switch. Small improvements can show within a few months, but meaningful growth in rankings and enquiries usually takes longer and depends on your competition and starting point. We track progress month by month so you can see what is moving.

No honest agency can. Search engines make the final call, and anyone promising a guaranteed position is either guessing or using shortcuts that can hurt your site. What we promise is careful work, a clear plan and transparent reporting.

We start with an audit of your site and competitors, then work on keyword research, on-page optimisation, technical fixes, content and local SEO where it matters. The full breakdown is on our SEO services page.

Yes. If customers find you by searching near them, we work on your Google Business Profile, local listings, reviews and location-focused pages.

Yes. You receive plain-language reports covering the work completed, traffic, rankings and enquiries, so you always know what your money is doing.

Strategy, content planning, posts and Reels, community management and monthly reporting across the platforms that suit your audience, such as Instagram, Facebook, LinkedIn and YouTube. See social media marketing for details.

They do different jobs. Google Ads catches people already searching for what you sell, so it suits businesses with clear demand. Meta Ads puts you in front of people who fit your audience before they search, which suits brands, offers and local discovery. Many businesses use both. We recommend based on your goals.

Ad spend is separate from our management fee and is paid directly to Google or Meta from your own ad account. We never hold your ad budget, and you can see every rupee spent.

You do. Your ad accounts, pages, pixels and analytics belong to your business. If we ever stop working together, you keep everything.

We set up proper conversion tracking before spending anything, so we measure calls, form fills, WhatsApp clicks and sales, not just clicks and likes. You get regular reports with the numbers that matter.

It depends on your market, your offer and your goals. We help you set a sensible starting budget, test carefully, and scale only what works instead of spending big on guesses.

It is the official way for businesses to use WhatsApp at scale. It lets you send approved message templates, run broadcast campaigns, set up chatbots and connect conversations to your CRM, with several team members replying from one place. Our WhatsApp marketing page explains the setup.

No. We work with opt-in contacts only and use templates approved by WhatsApp. Spamming damages your number and your reputation, so we do not do it.

Often yes, but a number connected to the Business API cannot be used in the normal WhatsApp app at the same time. We explain the options before setup so you can choose without surprises.

Meta charges for certain types of business conversations under its own pricing, which changes from time to time. We explain how it applies to your plan before you start, so you can budget with confidence.

Yes. We can add click-to-WhatsApp buttons on your site, use click-to-WhatsApp ads on Meta, and connect enquiries to your CRM so that no lead gets lost.

Ownership of the finished work passes to you on full payment. The full terms are written in our Terms & Conditions.

Each proposal sets out the payment schedule before any work begins, so there are no surprises. Ask us if you need a milestone-based arrangement and we will see what works.

Reasonable revisions within the agreed scope are part of the process. If a change adds significant new work, we tell you first and agree it with you before going ahead.

Yes. We stay available for fixes and questions after launch, and we can set up ongoing maintenance or marketing support if you want it.

We only use what you share to deliver the work, and we do not sell it. Our Privacy Policy explains exactly what we collect and why.